Because our products are either produced in small batches or made to order, we typically ask for a lead time of 4-8 weeks. Lead times begin upon receipt of payment. Please contact us if you are interested in placing a larger order or would like to receive your order by a specific date.
Domestic orders will be shipped via UPS Ground (1-5 business days) or USPS Priority Mail (1-3 business days). International orders will be shipped via USPS Priority Mail International (7-10 business days). Customers are responsible for all duties and customs taxes. Appropriate shipping methods will be available at checkout prior to completing your order. Please contact us if you have any special shipping requests.
Because we want you to be 100% satisfied with your order, we will accept returns within 14 days of the receipt of your order. Customers are responsible for return and/or additional shipping fees. Please contact us prior to returning an item with your order number, date of purchase, and description of your situation. Once your case has been confirmed, all items must be:
- Returned in original and unused condition, with proof of purchase
- Packed safely and insured for the original purchase price
- Shipped to: Look Luk Studio, 4420 143rd Ave SE, Bellevue, WA 98006
We will contact you by email upon receipt of your return to confirm your exchange or refund.